privacy policy

Privacy policy

Solutions on Demand Ltd (SC315185), also operating under the following brands; Solutions on Demand Group, SOD IT, Creo, Print Room, The Review and Circulate (“We” “Our”) considers the protection of your (“You”) privacy to be of utmost importance. We maintain strict customer information privacy policies and use state of the art technologies to safeguard customer information and communications from unauthorised intrusions and access. This policy explains how we may collect information about you and then how we use it. It also gives certain assurances on things that we will and what we will not do.

1. Collection of information

We may collect personal information about you when:

  • you take a service or product from us
  • you contact us with an enquiry or in response to a communication from us

We may take this information from you in a number of ways:

  • Internet & email
  • Telephone (both fixed and mobile)
  • Text message or similar multimedia messaging application

2. Use of information

2.1 Information you provide or we hold about you may be used by us and/or our agents to:

  • identify and respond to you when you make direct enquiries or requests to us
  • administer any accounts, services and products provided by us
  • undertake marketing & customer analysis
  • help prevent and detect fraud or loss
  • contact you about other services and products offered by us, and selected partners (provided you have given us prior consent)

3. Disclosure of information

3.1. We may disclose information we hold about you to third parties for the purpose of providing services you have requested, as part of the process of sale, or where legitimately requested for legal or regulatory purposes, as part of legal proceedings or prospective legal proceedings.
3.2. We will not sell, rent or share your personal information, with or to any third parties for marketing purposes without your express permission.

4. Monitoring

We may monitor and record calls made to us for the purposes of quality assurance, legal, regulatory and training.

5. Protection of information

We maintain strict security measures in order to protect personal information. These measures include technical and procedural steps to protect your data from misuse, unauthorised access or disclosure, loss, alteration, or destruction. Credit card information is transmitted using secure socket layer (SSL) encryption.

6. Links to 3rd Party Web Sites.

Our websites may contain links to other recognised and respected organisations websites. We are not responsible for the privacy practices of these sites. This privacy policy applies solely to information collected on Solutions on Demand Ltd brand websites.

7. Use of ‘cookies’

Like many other websites, Solutions on Demand Group websites uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

8. Transferring data outside of the UK

As part of the services offered to you through Solutions on Demand Ltd, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

9. Changes to this policy

We reserve the right to change this policy at any time and updated version will be posted on UnitedHosting websites from time to time. Your continued use of our sites following the posting of changes to this policy will mean you accept those changes. Information collected prior to the time any change is posted will be used according to the terms of the policy that applied at the time the information was collected.

10. Contact Us

If you would like further information about this policy or you wish to enquire about the data we hold about you, please contact us:

Solutions on Demand Ltd
11 Standalane
Stewarton
Ayrshire
KA3 5BG
Tel: 44 (0) 1560 428 031
Email: [email protected]

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